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How it works

Aksh works beside your systems, and your team decides.

It reads what your clinic already records, prepares the work, and keeps a record of every decision. It does not replace your records system and does not act on its own.

Where Aksh sits

Your systems
Scheduling systemFreed slots and bookings
Records systemYour patient list
CGM devicesUploads or a device feed
Patient appReadings patients share
Aksh
Prepares the work
  • Matches patients to freed slots
  • Calculates glucose measures
  • Checks against your rules
  • Flags missing or unverified data
Your team
DecidesWho to offer, what to send, what a reading means
ActsThrough your own phone, messaging and schedule
The record
HistoryWho decided what, and when. It cannot be edited.
Weekly resultsAgainst your own baseline

Reads only: nothing is written to your records systemNo patient data is sent to AI modelsEach clinic sees only its own patients

Example one

A freed appointment, start to finish

  1. An appointment frees up

    Your scheduling system reports the cancellation, or a member of staff records it.

  2. Aksh finds who fits

    Every patient waiting for that appointment type is checked against the slot and your clinic’s rules, then ranked, with the reason shown for each.

  3. Your staff choose and contact

    Staff pick the patient, approve the message from your wording, and contact them through the channel you already use.

  4. Your schedule confirms the booking

    The slot counts as filled only when your schedule shows the booking for that patient. Anything uncertain goes to a person with a due time.

  5. You see the result every week

    Fill rate, staff time and issues, against the baseline your clinic set before going live.

Fill cancelled slots
Diabetes review · Thu 09:40 · 20 min
Main site · offer closes Wed 18:00
Shadow mode
1R. Okafor
Eligible
Overdue careHbA1c dueWaiting since 12 Aug
Draft offerSkip with reason
2M. Haddad
Eligible
Patient askedWaiting since 3 Sep
–J. Lindqvist
Not offered
No contact preference recorded · needs 24 h notice
Illustrative example
Slot history
  1. Slot received from your scheduleDiabetes review · Thu 09:40
  2. 3 patients ranked, 1 not eligibleReasons shown for each
  3. Offer approved by staffNot sent by Aksh · shadow mode
  4. Patient acceptedWaiting for your schedule to confirm
  5. Booking verified on read-backCounted as filled
If the schedule does not show the bookingAksh never counts it. A hand-off goes to your reception queue with a due time.
Illustrative example
Example two

Glucose between visits

  1. Glucose data arrives

    A clinic upload, a device feed, or a patient’s own upload from the app.

  2. Aksh calculates the standard measures

    Time in range, time low and high, variability and the daily pattern, over the last 14 days, with a warning when data is too thin.

  3. The worklist puts low glucose first

    Patients are ordered by urgency, so the people who need attention are at the top.

  4. A clinician reviews and decides

    Patient uploads count only after a clinician reviews them. Aksh does not contact the patient or change treatment.

CGM monitoring
Patients by urgency · last 14 daysTrusted readings only
A. MensahTIR 48% · TBR 8%
Time below 54 mg/dL is 1% or more
S. NovakTIR 61% · TBR 2%
Time in range is under 70%
L. RossiTIR 78% · TBR 1%
Within general targets
Illustrative example
Control

What stays with your clinic

Every decision

Aksh prepares options and drafts. Choosing a patient, contacting them and anything clinical is done by your staff.

Your records

Aksh reads from your systems and writes nothing back. Your records system stays the source of truth.

Your data

Each clinic sees only its own patients. You can export everything your organisation holds at any time.

Security and data protection →

Getting started

What you need to start

Most clinics start with cancelled-slot fill and add glucose monitoring when they are ready. Every clinic starts in shadow mode: staff make every contact, and Aksh keeps the record.

What going live involves →
Your patient listA CSV export from your records system
A waiting listPatients who want an earlier appointment, with the reason
Freed slotsRecorded by staff, or sent by your scheduling system
Glucose data (optional)CGM exports or a device feed
Before going liveA data processing agreement, a privacy assessment and a named clinical lead

See it with your own waiting list.

We will walk through your cancellation process and what going live would involve for your clinic.

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